Returns & Exchanges
You must request an RA # within 7 days from receiving your order.
What is your return policy?
- Exchanges: Should you need a different size in the same style dress, please call 1-213-763-6133 or email us to firstname.lastname@example.org
- Store Credit: Items may be returned for a full store credit of which is good for 5 years from date of issue. (shipping is not included for credit amount)
- Refunds: We do not offer refund.
- Sale Items: Sale items are returnable for a full store credit.
Return requests must be made within 7 days of the delivery date.
All items should be returned in the same condition in which they were received, and MUST meet the following criteria:
- All tags must be attached
- All original packaging must be included (hanger, dress bag, etc.)
- No scents or odors (cigarette smoke, perfume, etc.)
- No pet hair or deodorant marks
- No rips or tears
- No signs of being worn (dirty, stains, makeup, missing hanger straps, etc.)
- Failure to return merchandise as listed above will result in the return being rejected and the item returned to the customer at their expense.
How do I return an item?
Step 2: Put product and paperwork in box.
Step 3: Write Return Authorization # on the outside of the shipping box.
Step 4: Ship within 5 days of receiving Return Authorization #.
All returns require a valid Return Authorization # (RA). You must request an RA # within 7 days from receiving your order.
Returns must be shipped within 5 days of receiving an RA #. Once we receive a return, please allow 5-10 business days to process the refund/store credit.
All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.)
What is your international policy?
All international customers are responsible to pay any and all fees when shipping back an item (duties, taxes, brokerage fees, etc.)
We do not offer exchanges for international customers.